Step 4: Root Cause Analysis

Setting the Context This is the fourth and final article in the Root Cause Analysis series. In the earlier pieces we discussed why analysis matters, the tools...

Setting the Context Root cause analysis is both the hardest and most important step in problem solving. Every tool we use — from a simple 5 Why chain to a...

Setting the Context Root cause analysis quality depends less on the tool and more on the thinking standard behind it. After years of reviewing hundreds of RCAs...

Setting the Stage In the previous series, I wrote about the importance of clarifying the background, defining the problem, and setting targets and goals. Those...